detail of painting, copyright 2006 by Margaret Allen. All rights reserved.

Organizational Effectiveness

Operational Excellence is the continued refinement and maturation of operational process and organizational behavior to optimize the use of every aspect of resource in your organization.

To the victor goes the spoils. With uneasy visions of future performance, the monoliths of industry are finding it hard to stay ahead. Trust needs to be restored at the client and customer levels, and that equates to continuous, consistent service/product delivery.

Operational excellence, or process excellence, is a means to rebuilding customer trust, reducing costs, and taking a giant step forward as a business differentiator ... but you can’t put the entire weight of change on a few people. The entire organization needs to get involved, and operational excellence deployment must pay for itself.

There is no time like the present to drive change, but it’s not a shock and awe effort. Skillful understanding of organizational adoption rates, mass momentum towards continuous improvement, and self-driven accomplishments are critical. You need a strong hand to steer the effort and a role model in accountability and dedication.

We can start your program and get it a positive return on investment. We provide the infrastructure components, framework for project selection, rewards and recognition schemes, and financial accountability to make your program come alive. Operational excellence gives you an advantage over your competition.

Operational Excellence will enable you to:

  • Implement a multi-tiered program to raise process maturity in your organization.
  • Offer career diversity and career dimensioning that can flex with the needs of the organization.
  • Create a certification for process excellence that is recognized in the market place - thus making your employees more valuable to your organization.
  • Provide the tools, and infrastructure that makes your center of excellence self propagating - in its continuous learning, listening and improving.
  • Provide a culture of change that is financially self sustaining.