Cross-Cultural Alignment
Workshops
Program I: Using Analytical Tools to “Know” Your Customer
All businesses live or die by meeting customer expectations. Customers change their needs and desires without warning. They may also change their impression of you without telling you, and then gradually walk away. By listening to the changing voice of the customer and responding swiftly, you will not only maintain your customer base, but increase market share.
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Program II: Hidden Differences - Increasing Cultural Self-Awareness
Just as leaders have personal “blind spots” that if not addressed, may limit career advancement, leaders also have cultural “blind spots” that can inadvertently prevent successful implementation of business goals and objectives.
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Program III: Mastering the American Business Mindset
This program teaches practical ways to integrate successfully into the American business culture.
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Program IV: Communicating and Influencing Across Cultures
This program teaches the fundamentals of “cultural intelligence” to strengthen both influencing skills and cross-cultural collaboration.
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Program V: Competing in an International Arena
Alignment of internal leadership and management capabilities to international standards.
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Program VI: Global Speak - Communication & Presentation Training
Well-crafted presentations transcend borders and boundaries. This workshop will help participants present what they do to an audience from a different culture.
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Program VII: Business Etiquette - Polishing Your Professional Presence
The business etiquette program focuses on three major areas:
- Interpersonal skills—polishing your professional presence
- The Business Finesse—conducting yourself in the business arena
- Dining Etiquette—Developing confidence in entertaining business clients
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